The beginning of a ten-year career at the Ritz-Carlton hotel company
Start of a decade-long career at The Ritz-Carlton Hotel Company, marked by successful enhancements in customer retention, employee engagement, and financial growth across four continents.
Business Mentor at Mass Challenge, an international start-up accelerator based in CH
Business Mentor at Incub&Co, a Swiss start-up incubator founded in partnership with Business School Lausanne
Partnership with BeCustomerSmart - Smart technology to increase customer engagement and loyalty.
Entered the top 10 most innovative startups
Ranked Top-10 most innovative customer experience startup by
eu-startup.com, an initiative launched by the European Commission
Creation of BY Excellence
Arrival to Lausanne & start of my MBA in Entrepreneurship & Business Transformation at the Business School Lausanne
Partnership with various Hospitality & Business schools
Creating and delivering courses on Luxury, Customer Experience & Loyalty, and Entrepreneurship, equipping students with invaluable insights into real-world business dynamics, and fostering entrepreneurial thinking.